Privacy policy
Privacy policy
Last updated: 6 May 2026
Linn & Paw operates this store and website, including all related information, content, features, tools, products and services, to provide you — the customer — with a considered shopping experience (the "Services"). Linn & Paw is powered by Shopify, which enables us to deliver the Services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. Where there is a conflict between our terms of service and this privacy policy, this privacy policy prevails on matters of personal information.
Please read this privacy policy carefully. By using and accessing the Services, you confirm that you have read this policy and that you understand how we collect, use, and disclose your data as described below.
Personal information we collect
When we use the term "personal information," we mean information that identifies, or could reasonably be linked to, you or another person. It does not include data that has been anonymised or de-identified. Depending on how you interact with the Services, where you live, and what the law requires, we may collect or process the following:
Contact details — your name, postal address, billing address, delivery address, telephone number, and email address.
Payment information — credit or debit card numbers, financial account information, transaction details, payment confirmation, and related data. Payments are processed by Mollie and Shopify Payments. We do not store full card details on our servers.
Account information — username, password, security questions, preferences, and settings.
Transaction history — items you view, add to your bag, save to your wishlist, purchase, return, exchange, or cancel, and your previous transactions.
Communication with us — the information you include when you write to us, for example via customer support.
Device information — your device, browser, network connection, IP address, and other unique identifiers.
Usage information — how you interact with the Services, including how and when you navigate them.
Where we collect it from
- Directly from you, when you create an account, use the Services, or otherwise share your information.
- Automatically, through cookies and similar technologies, when you browse our store.
- From our service providers, when they collect or process information on our behalf.
- From our partners or other third parties.
How we use your personal information
Depending on how you interact with us, we may use your personal information for the following purposes:
Delivering and improving the Services. Processing your payments and orders, remembering your preferences, sending you account-related notifications, handling returns or exchanges, arranging delivery, enabling reviews, and personalising recommendations.
Marketing and advertising. Sending marketing or promotional emails (only if you've opted in), and showing you relevant ads on our site or other websites — including based on items you've viewed or added to your bag.
Security and fraud prevention. Verifying your account, securing your payment experience, detecting suspicious or fraudulent activity, and protecting our Services. If you create an account, you are responsible for keeping your login credentials secure.
Customer support. Responding to your enquiries and maintaining our relationship with you.
Legal reasons. Complying with applicable law, responding to lawful requests from authorities, and enforcing our terms or policies.
How we share personal information
We may share your personal information with third parties in the following limited circumstances:
- With Shopify and other service providers acting on our behalf (e.g. payment processing, hosting, analytics, customer support, fulfilment, shipping).
- With marketing partners, where you have consented, to deliver relevant communications and advertising.
- When you direct us to share, for example through social login integrations or shipping a gift to a friend.
- With our affiliates, or otherwise within our group of companies.
- In connection with a business transaction such as a merger or restructuring, to comply with legal obligations, or to enforce our rights and the rights of our users.
Our relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services in order to deliver and improve them. Information you submit through the Services may be transmitted to Shopify and to third parties that may be located in countries outside your country of residence.
To help us protect, grow and improve our business, we use certain enhanced Shopify features that include data and information from your interactions with our store, alongside other merchants and Shopify itself. In these cases, Shopify acts as a controller of your personal information, including for responding to your requests to exercise your rights. You can read Shopify's customer privacy policy at https://privacy.shopify.com/en.
Third-party websites and links
The Services may contain links to websites or platforms operated by third parties. If you follow a link to a site we don't operate, please review their own privacy and security policies. We are not responsible for the privacy or security of those sites, nor for the content found on them. Information you share on public or semi-public spaces — including social platforms — may be visible to other users.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has shared personal information with us, please contact us using the details below and we will delete it. As of the effective date of this policy, we are not aware of any sale or sharing of personal information of individuals under 16.
Security and retention
No security measure is perfect, and we cannot guarantee absolute security. Information sent to us over the internet may not be fully secure during transmission. We recommend not sending sensitive or confidential information through unsecured channels.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, deliver Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, and in some cases we may refuse a request as permitted by law.
Right of access — to request a copy of personal information we hold about you. Right to deletion — to request that we delete personal information we hold about you. Right to correction — to request that we correct inaccurate personal information. Right to portability — to receive a copy of your personal information and request its transfer to a third party, in certain circumstances. Communication preferences — you can opt out of promotional emails at any time using the unsubscribe link in our messages. We may still send non-promotional emails about your account or orders.
If you live in the United Kingdom or the European Economic Area, you also have the following rights, subject to local exceptions:
Object to or restrict processing — to ask us to stop or restrict processing your personal information for certain purposes. Withdraw consent — where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing a request.
Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below. Depending on where you live, you also have the right to lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available here.
International transfers
Please note that we may transfer, store, and process your personal information outside the country where you live.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the data is transferred to a country deemed to provide an adequate level of protection.
Changes to this policy
We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this site, update the "last updated" date, and provide notice as required by applicable law.
Contact
If you have questions about our privacy practices or this policy, or if you wish to exercise any of your rights, you can reach us at:
Linn & Paw
Brugge, Belgium
Email: aesaertivic@gmail.com
For the purposes of applicable data protection law, Linn & Paw is the controller of your personal information.